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SRB Consulting Team

Hands-on knowledge about SAP, ERP systems and business processes in Austria

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Technology keeps evolving. At the same time, the demands on companies, processes and systems keep changing.

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Customer Experience11 December 2024

SAP Sales and Service Cloud V2: Is the Switch Worth It?

Since 2023, SAP has been offering the Sales and Service Cloud V2, with new releases continuously coming out. But is the switch worth it? We take a closer look and show how it differs from the previous version and what opportunities it offers.

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Customer Experience11 January 2024

Collaborate more efficiently: Integrate Microsoft Teams in SAP

Those using MS Teams and the SAP Sales & Service Cloud may consider marrying these two tools to optimise workflows in sales and customer service and extract even more synergies. Here's how.

Cloud Grafik
Customer Experience4 February 2022

SRB & SAP C4C: When Out-of-the-Box in the Cloud Is Not Enough

SAP names and promotes the Cloud for Customer (C4C) as an 'out-of-the-box solution'. But does this comprehensive customer management tool, which combines Sales and Service Cloud, deliver on its promises?