Basic: ensure smooth operation
Monitoring, incident handling, adaptation handling, and testing before each upgrade ensure that your system runs stably.
SAP operates your cloud solutions, but what they achieve for your company is determined by you. With SRBCare, we support the operation, updates, and further development of SAP Cloud ERP and SAP Sales & Service Cloud, ensuring that every innovation brings real benefits.
Why go-live is just the beginning
In the cloud, SAP handles hosting, backups, patches, and upgrades. However, process development, testing, permissions, and the use of new features remain your responsibility.
New releases come several times a year, often with only a short testing period beforehand. Those who are unprepared risk disruptions or miss out on innovations that have already been paid for.
Four SRBCare packages from stable operation to Business AI roadmap
SRBCare is modular. You choose exactly the services that complement your team.
Advanced: optimise operation strategically
With a release calendar, document compliance check, SAP contract optimisation, and automated testing before upgrades, we make your operation more predictable and efficient.
Professional: leverage cloud potential
We assess new release features, activate embedded AI, and set up single sign-on.
Expert: innovation and transformation
Business AI roadmap, automation concepts, and process optimisation will advance your company strategically.
Where SRBCare creates concrete value
The benefits are evident with every update, but also beyond: processes that previously ran outside the system are integrated into your SAP solution, thus increasing its ROI.
Typical application areas:
- Upgrades without unpleasant surprises thanks to planned or automated testing
- Purposefully utilise new SAP features instead of overlooking them
- Represent previously non-digitised processes directly in the SAP solution
- Fewer shadow processes outside the system
- Clear annual calendar for your internal resource planning, so your IT gains planning security
Support with a cloud mindset
We view operation not as a support ticket, but as ongoing development. In doing so, we empower your team to take on as much as possible themselves.
Flexibility through free choice of modules
Digital sovereignty of your team through enablement
Transparency through a modular offering
Fully integrated and processed in SAP Cloud ALM
Are you already using SAP Cloud ERP or SAP Sales & Service Cloud and want to get more out of it? Your path to SRBCare:
1. SRBCare Readiness Check
We assess your system landscape based on our criteria catalogue and show whether your system is correctly configured and ready to leverage the full ROI with SRBCare. You will receive a complete technical report with all identified potentials, classified by criticality and priority.
2. SRBCare Readiness Realisation
We implement the results in your system. This ensures everything is ready to utilise innovations, and your SAP solution is clearly structured and used efficiently.
3. SRBCare
Once your system is ready, you can freely choose from our SRBCare packages and have full planning security for your SAP cloud solution.
Analysis of your existing processes
We understand how your company operates today and where potential lies.
Development of suitable SAP solutions
Together, we design the solution that fits your processes and goals.
Implementation and integration
We implement and integrate smoothly into your existing SAP landscape.
Further development during ongoing operation
After go-live, we remain by your side and continue to develop the system.
Discover more SAP solutions
From initial implementation to further development of existing systems. We accompany you where your company currently stands, and with the solution area that has the greatest leverage.
ERP for SMEs
Structured introduction of SAP Cloud ERP that works cleanly from the start.
Learn more: ERP for SMEsERP for enterprises
Specifically strengthen complex SAP landscapes and make them usable in daily operations.
Learn more: ERP for enterprisesSAP S/4HANA migration
Transition from SAP ECC to SAP S/4HANA in a structured manner and without time pressure.
More efficient production
Optimised processes on the shop floor for greater transparency and less downtime.
Learn more: More efficient productionSupply chain management
End-to-end processes from planning to delivery in the same system.
Learn more: Supply chain managementFinance & analytics
Analyses and key figures that provide real decision-making foundations.
Learn more: Finance & analyticsCustomer experience & CRM
Sales and service that work efficiently and sustainably retain customers.
Learn more: Customer experience & CRMSRBCare for SAP Cloud Services
Operation, updates, and further development of your SAP Cloud ERP from a single source.
Frequently asked questions
What is SRBCare?
SRBCare is the modular support offering from SRB Consulting Team for SAP Cloud solutions, currently specifically for SAP Cloud ERP and SAP Sales & Service Cloud. We support operations, updates, and further development to ensure your solution continuously delivers value after go-live.
What does SAP take care of in the cloud, and what remains with us?
SAP takes care of hosting, backups, patches, upgrades, and certifications. You retain process development, the use of new features, test management, the authorisation concept, as well as the onboarding and offboarding of users. This is where SRBCare comes in.
What levels does SRBCare offer?
SRBCare includes four packages: Basic for smooth operations, Advanced for targeted optimisation, Professional to fully exploit the potential of the cloud solution, and Expert for innovation and transformation, such as with a Business AI roadmap.
Do we have to book all modules?
No. SRBCare is modular. You select exactly the services that complement your team and can expand the offering at any time.
How often does SAP release updates for cloud solutions?
Several times a year, depending on the solution. For SAP Cloud ERP, two major releases are issued annually, which are only available in the test system for about two weeks beforehand. With SRBCare, you are prepared for every release.
Why are tests before an upgrade so important?
Every release can affect existing processes. Without tests, only the principle of hope remains. Manual tests are cost-effective but carry residual risk. Automated tests provide the highest security with every upgrade.
What does enablement mean at SRBCare?
We empower your employees to take on as much as possible themselves. This keeps knowledge within the company, and your team gains digital sovereignty in handling the SAP solution.
For which SAP solutions does SRBCare apply?
SRB Consulting Team currently offers SRBCare specifically for SAP Cloud ERP and SAP Sales & Service Cloud. This focus is intentional: each SAP solution has specific features that must be considered in the usage concept to achieve maximum value.